My order never arrived, what can I do?Updated 10 hours ago

If your order hasn’t arrived, follow these steps to determine its status:

1. Check Your Order Details

• Review your order confirmation email for the shipping address and order date.

2. Track Your Package

• Use the tracking number from your shipping confirmation email to view updates from the carrier.

• Sometimes packages are delayed, marked as lost, or still in transit.

3. Contact the Carrier

• Reach out directly to your shipping carrier (USPS, UPS, or other) to file a missing package claim.

• Have your tracking number, order details, and any photos of the package or shipping label ready.

• Ask the carrier to verify whether the package is in transit, misdelivered, or eligible for a claim.

4. Check With Neighbors or Local Post Office

• Packages may occasionally be delivered to a nearby mailbox, neighbor, or held at the local post office.

• Some carriers leave packages in a safe location or with someone nearby.

5. What We Can Do

• We can provide proof of shipment and tracking information to assist your claim with the carrier.

• Please note: we are not liable for packages lost in transit, but we’ll do our best to support your inquiry with the carrier.

Tips to Avoid Future Issues

• Double-check your shipping address at checkout.

• Consider requiring a signature for delivery if your location is prone to package theft.